18650 Privacy Policy & User Data Protection
18650 is committed to protecting your personal information. This policy explains the types of data we collect, how it is used, and your rights as a user in Malaysia.
Information We Collect from Users
When you register and use the 18650 platform, we collect several categories of information to keep the service running properly and securely.
Account information: Your full name, email address, phone number and date of birth provided during registration. This information is used to verify your identity and manage your account.
Device and browser information: Device type, operating system, browser type, IP address and general location data are collected automatically when you access the platform. This data helps us detect suspicious activity and ensure a consistent user experience across different devices.
Payment information: Bank name, partial account number (not stored in full) and transaction records in MYR. Payment information is processed through a secure payment gateway and is not stored directly on 18650's servers.
Usage data: In-platform activity records such as games played, bets placed, access times and account actions. This data is used for internal analytics and platform improvement.
We do not collect identity card or passport information unless required for enhanced identity verification under applicable legal obligations.
How Your Information Is Used
All information collected by 18650 is used for legitimate purposes directly related to delivering the platform's services to Malaysian users.
Account information is used to process registrations, verify logins, manage balances and handle deposit and withdrawal requests in MYR. Without this information, the platform cannot operate securely.
Usage data and device information are used to detect potential fraud, protect accounts from unauthorised access and ensure compliance with platform regulations. They also enable the 18650 technical team to identify and resolve technical issues more efficiently.
Your email address and phone number may be used to send important account-related notifications — such as transaction confirmations, security alerts or policy updates. We do not use your contact details for marketing purposes without your consent.
Cookie Usage and Session Tracking
The 18650 platform uses cookies to maintain your login session, save your language and region preferences, and improve interface responsiveness as you browse the platform.
Session cookies are automatically deleted when you close your browser. Persistent cookies are stored for a longer period to recognise returning users and eliminate the need to log in repeatedly.
You can manage cookie settings through your browser. However, blocking all cookies may affect platform functionality such as staying logged in and viewing real-time odds.
18650 does not use third-party cookies for external advertising purposes. All cookies used are strictly for the platform's technical functionality and security.
Data Security & Third-Party Sharing
How We Protect Your Data
18650 applies SSL (Secure Socket Layer) encryption to all communications between your device and the platform's servers. This means all data transmitted — including login credentials and transaction details — is encrypted and cannot be read by third parties in transit.
User data is stored on servers protected by strict access controls. Only authorised personnel with a legitimate business need are permitted to access users' personal information.
Third-Party Sharing
18650 does not sell, rent or share users' personal information with third parties for commercial purposes. However, there are limited situations where sharing of information may occur:
- Approved payment processors — to complete deposits and withdrawals in MYR
- Technical service providers bound by confidentiality agreements
- Malaysian legal or regulatory authorities where required by law
- In cases involving serious fraud investigations or account security threats
In all of the above cases, any sharing of information is limited strictly to what is necessary and is subject to appropriate confidentiality agreements.
Your Rights & How to Contact Us
Right to Access, Rectification & Erasure
As an 18650 platform user, you have the following rights regarding your personal data:
- Right of Access — You may request a copy of the personal information we hold about you
- Right to Rectification — You may request corrections to any inaccurate or outdated information in your account
- Right to Erasure — You may request deletion of your account and personal data, subject to any legal retention requirements
- Right to Object — You may object to the processing of your data for certain purposes unrelated to core services
Changes to This Policy
18650 reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via their registered email or an in-platform notice. Continued use of the platform after such changes constitutes acceptance of the updated policy.
Contact Support
If you have any questions about this Privacy Policy, wish to submit a request regarding your personal data, or want to report a privacy concern, please reach us by email at [email protected]. We aim to respond to all enquiries within three business days. You may also refer to the FAQ page for more information.
This Privacy Policy is effective from 1 January 2026 and applies to all registered users of the 18650 platform.
Questions About Your Privacy?
Contact the 18650 support team or visit the FAQ page for more detailed answers. You can also log in to manage your account settings.